Privacy Policy
Southern Change Behavioral Health Services Privacy Policy
effective Date: April 25, 2025
Southern Change Behavioral Health Services (“SCBHS,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://southernchangebhs.com, communicate with us by phone or text, or use any of our services.
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By using our website or services, you agree to the practices described in this Privacy Policy.
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information we collect when you visit this site
We may collect the following types of information:
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Personal Information: Your name, phone number, email address, mailing address, and other contact information when you fill out forms or communicate with us.
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Health Information: As a behavioral health agency, we may collect or store personal health information (PHI) to provide care and support services. This is handled in accordance with HIPAA regulations.
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Device & Technical Information: When you access our website, we may collect browser type, IP address, device type, and usage data via cookies or analytics tools.
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Text Communications: If you opt in to receive text messages, we may collect and store the content of those messages, including appointment reminders, service updates, or general communication.
how we use your information
We use your information to:
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Provide behavioral health services
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Schedule and confirm appointments
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Send reminders and updates
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Respond to inquiries
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Manage internal operations and staffing
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Comply with legal and regulatory obligations
how we share your information
We do not sell, rent, or trade your personal information. We may share your information only in the following cases:
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With authorized healthcare providers and staff involved in your care.
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With service providers who help us operate the website or deliver communication services (e.g., HIPAA-compliant text messaging platforms).
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As required by law, including for public health, safety, or legal proceedings.
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With your explicit written consent.
Text Messaging and Communications
By providing your phone number, you consent to receive text messages from us related to your care or employment. Standard message and data rates may apply. You can opt out at any time by replying “STOP” or contacting us directly.
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SCBHS is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). We take appropriate administrative, technical, and physical safeguards to protect your PHI and maintain confidentiality in accordance with federal and state laws. We do not send personal health information via SMS unless explicitly authorized.
your rights and choices
You have the right to:
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Access, update, or correct your personal information.
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Request restrictions on certain uses or disclosures of your information.
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Withdraw your consent for communications at any time.
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To exercise these rights, contact us at southernchangebhs@gmail.com or call us at 804-446-4706.
links to other websites
Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those sites.
privacy policy changes
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date.
contact us
If you have questions or concerns about this Privacy Policy or how we collect and use personal information, you can contact us:
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Email: southernchangebhs@gmail.com
Telephone: 804-446-4706
